General questions about the service
- What types of services do you provide?
We are here to assist you with academic writing, editing/proofreading, admission writing, multiple choice questions, and problem-solving. As for the paper types, we can cover almost anything from high school essays to dissertations. The level of complexity doesn’t matter.
- Do you guarantee my privacy?
Yes, we do. We guarantee that even your writer won’t know neither your name, nor your contact info. Still, your phone number and email will be visible to our Customer Support. This is necessary to let us give you a call or write a message if any question regarding your order or/and payment occurs.
- Can you complete an online test?
We don’t complete any tasks that require registration or login. If you have an assignment of that kind, make sure to copy the instructions and upload them when placing an order.
- What if I find plagiarism in my paper?
We write papers from scratch, so there is no chance that you will find copy-pasted content in a paper done by our writers. Request an official plagiarism report if you want to be 100% assured that everything is okay.
Questions about your writer
- I have files for my writer, can I upload them?
Of course, you are welcome to upload your files along with the order. Also, you can upload them through your control panel after the order is placed.
- Can I talk to my writer?
Yes, you can contact your writer directly. There is an online messaging system in-built in your control panel, so you can use it to write messages to your helper or to the Customer Support representatives.
- Who will do my paper?
You can choose a Basic, Advanced or Top writer to work on your order. All of them are professionals with solid background, but Advanced and Top experts are more experienced, have higher ratings, and advanced academic degrees. Also, you are welcome to hire your favorite writer to compose more papers for you. This option is called Preferred Writer and can be added to your order for a small additional fee.
Questions about the writing process and delivery
- How long does it take to write a paper?
We focus on your deadline and make sure to compose papers before it strikes. You will receive your complete work before the time expires. Guaranteed.
- What if I don’t like the paper?
You can request a revision and we will fix it. Please mind that we provide free unlimited revisions only in case your initial instructions or quality standards were not followed properly. We cannot make free amendments if your revision instructions don’t coincide with the initial ones. Also, we have a Money-back guarantee for those clients, who are not satisfied with the services. All requests are reviewed individually.
- How will I get my paper?
We will upload a complete paper to the Files section of your personal account. First, you will get an access to a preview version of it (in .jpg format). Second, you will have to confirm the paper or place it on a revision status if something seems wrong to you. Third, we will send a .doc version right after confirmation. That’s it!